Delivery Policy

At Maurisse , we are committed to providing our customers with a smooth and reliable delivery experience.

Delivery Time

• Orders are processed and shipped within [3 – 7 business days] from the date of confirmation.
• Delivery times may vary depending on the customer’s location and the courier service.
• Please note that delivery schedules might be affected during public holidays or unforeseen circumstances (e.g., weather conditions).

Delivery Areas

• We deliver everywhere in the UAE
• For locations outside the standard coverage area, our team will contact you to arrange the best possible solution.

Delivery Fees

• Delivery charges are calculated based on the customer’s location and order value, and will be displayed clearly at checkout.
• In some cases, we may offer free delivery promotions for orders above a certain amount.

Order Receipt

• Customers are required to check the package condition upon delivery and report any damages or missing items immediately.
• The company holds no responsibility for any loss or damage once the order has been signed for and received by the customer.

Delays or Failed Delivery

• If the courier is unable to deliver due to an incorrect address or the customer being unavailable, we will contact the customer to reschedule.
• In cases where delivery is not possible, the company reserves the right to cancel the order and issue a refund (excluding delivery charges, if applicable).