Refund policy

At Maurisse, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help.

Eligibility for Refunds

• Refund requests must be submitted within 15 days from the date of delivery.
• Items must be unused, in their original packaging, and in the same condition that you received them.
• Certain items may be non-refundable (e.g., perishable goods, customized items, or products marked as final sale).

Refund Process

• To request a refund, please contact our customer support team at [Contact@maurisse.ae] with your order details.
• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment        within 7 business days.

Shipping Costs

• Shipping costs are non-refundable.
• If a refund is approved, the cost of return shipping may be deducted from the   refund amount unless the return is due to our error (e.g., defective or incorrect   item).

Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, please first   check with your bank or credit card provider.
• If the issue persists, kindly contact us at Contact@maurisse.ae.